Important Information about Darlington Borough Council Services

Restricted access to Town Hall Customer Services Centre

During these exceptional times, the health and wellbeing of all residents and staff is our highest priority. We have made the difficult decision to impose temporary access restrictions to our Customer Services Centre.

Until the situation changes, you will NOT be able to access the centre unless you have an appointment.

he following key services will continue within the centre on an appointment only basis:

  • Register office
  • Financial Protection
  • Homelessness

The number of people visiting the Customer Services Centre has dropped sharply as more and more people are self-isolating. We still want residents to be able to access the services they need without physically coming into the centre.

We are continuing to run all other services over the phone, online and via email. Please see our webpages for further detailsor the use the following numbers to contact specific departments

Adult Social Care 01325 406111
Benefit Services 01325 405444
Business Rates 01325 405666
Children’s Services 01325 406222
*Civic Enforcement and ASB 01325 406999  
Council Tax 01325 405555
Education 01325 406333
*Housing 01325 405333
Planning and Property 01325 405777
*StreetScene and Environment 01325 405111
Transport and Projects (including parking) 01325 405222

Please note, numbers with * are available inside and outside of office hours. All other numbers are available during office hours only.

Register Office
The Register Office will remain open in the contact centre for all pre-arranged appointments for births, deaths and notices of marriages. Details of other register office services are available at on the Public Alerts page.

The Housing Options team will remain accessible, anyone threatened with homelessness or fleeing domestic violence can call 01325 405333 to make an appointment at the Town Hall or for a telephone interview during office hours.

Financial Protection
The Financial Protection Team will be open to clients and their support staff for collection of Personal Allowance only. For any other queries call 01325 405456 or email  All assessments will be carried out via telephone or e-mail only. They can be contacted on 01325 405677 or email

Thank you for your patience and understanding at this difficult time. We hope to re-open as soon as possible and will keep you updated.

The following council venues will continue to be closed until further notice:

  • Crown Street Library
  • Cockerton Library
  • Dolphin Centre
  • Darlington Hippodrome
  • Head of Steam – Darlington Railway Museum
  • Eastbourne Sports Complex